SHIPPING & DELIVERY

Every order that is sent from our warehouse is carefully inspected.

We do our best to get your order to you as quickly as possible. Free delivery applies to all orders over £100.

Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.

We cannot change your order (product, size, colour, address) once it has been shipped.

We do our best to deliver to all areas within the countries that we ship to however there are some areas we cannot ship to, these include: Jersey, Guernsey, Isle of Man, Falkland Islands & Gibraltar.

DAMAGES

Before accepting your delivery, please inspect the carton and its content for any potential damage that may have occurred during the shipment.

It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:

– If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it.

– If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.

When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.

We will do our best to refund your purchase amount as soon as we receive the returned item.

Your order will be cancelled so that you can place a new order.

If you notice damage after accepting your delivery, you can return your parcel using the enclosed supplier return stickers.

Rocky Ribbon

FREE DELIVERY ON ORDERS OVER £100

Rocky Ribbon